Head of Operations At G4S Security Services Ltd – Ghana
Location: Accra Ghana.
Job Description :
Reporting to the Country Manager Director – G4S Ghana, the Head of Operations coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.
Role Responsibility :
Effective management of the division’s financial performance
- Manage relationship between actual results, budgets and forecasts
- Initiate cost saving model and controls
- Gross Margin Management
- Ensure Labour Efficiency according to standards
- Ensure Overheads control according to standards
- Achieve Contract profitability according to targets
- Prevent claims through regular customer risk assessments
- Achieve existing Revenue Growth
- Manage escalation to completion
Effective management of the division’s people performance
- Proper allocation of employees to positions to fulfil contract requirements
- Analyse and address employee turnover
- Ensure appropriate level employee training and development
- Maintain excellent employee motivation, performance management and engagement
- Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
Client retention and maintaining customer service levels
- Ensuring that all required formal customer meeting are scheduled, attended and documented
- Ensure quality service delivery in line with the ‘G4S Way’
New business development
- Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
- Demonstrate a thorough understanding of the competitor environment faced by Uganda
- Involvement in community and business forums and general public profile
The Ideal Candidate:
- Relevant Tertiary qualification
- Successful completion of higher schooling qualification +3
- Driver’s License
- Two to five years’ relevant work experience
- Five years’ experience in operations management
- Exposure to manned security services and Cash services is a distinct advantage
- Leading people
- Delivering performance
- Managing professionally .
- Collaborating and Co-operating
- Driving Change
- Written communication skills, at a high proficiency level
- Verbal communication skills, at a high proficiency level for English would be desired.
- Computer proficiency in:
5.VIP Payroll Advantageous
6.Google Mail and Google Drive Advantageous
We are committed to employing Africans for Africa which would give preference to local Ghanaian citizens.
About the Company:
G4S is the leading global integrated security company specialising in the provision of security products, services and solutions.
The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.
We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.
G4S in Africa:
G4S the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent.